Plant Based Fuel BDA (“we”, “our”, or “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy describes how we collect, use, and share personal information, and how we protect your data in compliance with the Personal Information Protection Act 2016 (PIPA).

This Privacy Policy applies to our online shop, weekly menu ordering system, and membership services.

Designation of Privacy Officer

We have designated SJD World Ltd as the Privacy Officer to ensure compliance with PIPA. For any questions, concerns, or requests regarding this policy or your personal information, please contact accounts@sjdworld.com.

Security Statement

Your privacy and security are of utmost importance to us. We employ best practices to safeguard your personal information, including:

  • Encryption of sensitive data such as payment details using Secure Sockets Layer (SSL) technology.
  • Restricting access to personal data to authorized employees only.
  • Regularly reviewing and updating our security measures in proportion to the sensitivity of the data.
  • Prompt notification to the Privacy Commissioner and affected individuals in the event of a security breach, as required under Section 14 of PIPA.

Information We Collect and Store

We collect and store the following types of personal information:

  1. Membership Information:
    • Name
    • Email address
    • Phone number
    • Allergy information (if provided)
  2. Order Information:
    • Order details (items purchased, weekly menu selections)
    • Billing and shipping addresses
    • Payment details
  3. Device Information:
    • IP address
    • Browser type
    • Analytics data to improve website functionality and prevent fraud

We use this information to:

  • Fulfill orders and process payments
  • Respond to inquiries and handle complaints
  • Provide personalized weekly menu recommendations
  • Ensure the safety of individuals with allergies during food preparation
  • Comply with legal obligations (e.g., tax and accounting requirements)
  • Send marketing messages, if consent is provided

Sensitive Personal Information

We may collect sensitive personal information, such as allergy details, to ensure the safe preparation of food. This information will be handled with heightened security and only shared with authorized personnel involved in order fulfillment.

Who Has Access

Authorized team members, such as Administrators, Shop Managers, and Food Prep Managers, may access your information to:

  • Fulfill orders
  • Process refunds
  • Manage allergies during meal preparation
  • Provide customer support

Sharing Your Personal Information

We may share your personal information with third parties to assist us in delivering our services, such as:

If personal data is transferred to overseas third parties, we ensure they meet comparable data protection standards as required under Section 15 of PIPA.

Your Rights

Under PIPA, you have the right to:

  1. Access: Request access to your personal information and details of its use.
  2. Correction: Request corrections to inaccuracies in your personal information.
  3. Erasure: Request the deletion of personal data that is no longer relevant.
  4. Object: Object to the use of your data for marketing purposes.
  5. Complaint: Lodge complaints with our Privacy Officer or the Privacy Commissioner if your rights are not respected.

To exercise these rights, please contact accounts@sjdworld.com. We will respond within 45 days, with extensions communicated if necessary.

Cookies

We use cookies to:

  • Store items in your cart while you browse
  • Track and analyze website usage
  • Improve customer experience

You can manage cookie settings in your browser.

Data Retention

We retain personal information as follows:

  • Membership data: Retained for as long as your membership is active or as required by law.
  • Order details: Retained for up to 7 years for tax and accounting purposes.
  • Allergy information: Retained only as long as necessary to fulfill orders and ensure safety.

Children’s Privacy

Our services are not intended for children under the age of 14. If we become aware that we have collected personal information from a child without parental consent, we will delete it promptly.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated directly.

Contact Information

If you have any questions about this policy or how we handle your personal information, please contact us at:

  • Email: eat@plantbasedfuelbda.com
  • Privacy Officer: accounts@sjdworld.com

Policy Updated: December 2024